Política de reembolso

Refund Policy for DistributorMerch.com

At DistributorMerch.com, we strive to provide high-quality merchandise and ensure our customers are satisfied with their purchases. Please review our refund policy below:

1. Eligibility for Refunds
   We offer refunds only for items that have clear quality and cosmetic misperceptions. If the product you received does not match the description or has significant defects, you may be eligible for a refund.

2. No Refund for Lost Items
   Please note that we do not provide refunds for items that are lost during shipping. Make sure you have the correct address with the correct apartment number. Also adding access codes to apartments/communities will help get your delivery sooner! You should receive tracking information after your order. Once an order has been dispatched, it is the customer's responsibility to track and ensure receipt of the package.

3. How to Request a Refund
   If you believe your item qualifies for a refund, please contact our customer service team within 14 days of receiving your order. Be sure to include your order number and a clear description of the issue.

4. Refund Process
   Upon approval of your refund request, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

5. Contact Us
   For any questions or concerns regarding our refund policy, please reach out to our customer service team at [support@distributormerch.com].

Thank you for choosing DistributorMerch.com! We appreciate your understanding and support.